7-Day Free Replacement WarrantyUpdated a year ago
Peace of mind for your custom-made and pre-configured HYPR Controller:
We understand that even with the highest quality materials and craftsmanship, sometimes things happen. That's why we offer a 7-day free replacement warranty on all orders, including custom controllers. This warranty ensures you can enjoy your Hyprcontrollers creation with confidence.
What's covered:
- Manufacturing defects: If your controller experiences a defect due to our manufacturing process within 7 days of delivery, we'll replace it for free.
- Non-functioning features: If any feature of your controller malfunctions within 7 days, we'll send you a replacement with the same specifications.
What's not covered:
- Normal wear and tear: Everyday use and natural wear and tear are not covered by the warranty.
- Accidental damage: Damage caused by drops, spills, or misuse is not covered.
- Modifications: Any modifications made to the controller after purchase void the warranty.
How to claim your replacement:
- Contact our customer support team:
- Email: [email protected]
- Subject: 7-Day Replacement Warranty - [Your Order Number]
- Describe the issue: Briefly explain the problem you're experiencing with your controller.
- Provide evidence: If possible, attach photos or videos of the issue.
- Wait for confirmation: Our team will review your claim and contact you with instructions on how to proceed.
Additional information:
- The replacement controller will be shipped with the same specifications as your original order.
- Return shipping costs for the defective controller may apply in some cases.