How do I make a return?Updated a year ago

Here's how to return your order:

1. Contact our customer support team:

• Email: [email protected]

• Subject: Return Request - [Your Order Number]

In your email, please include:

• Your order number

• The item(s) you wish to return

• The reason for return 

• Any additional details that may be helpful

2. Receive a return authorization (RMA):
   Once we receive your request, our team will review it and send you an RMA document. This document will include:

• Confirmation of your return

• Instructions on how to pack and ship your item(s)

• The return address (specific to your location)

3. Pack and ship your item(s):

• Carefully pack your item(s) in the original packaging, if possible.

• Include the RMA document inside the package.

• Attach the pre-paid shipping label (if provided) to the outside of the package.

• Drop off your package at the designated carrier location.

Additional information:

• We have warehouses in the US, UK, Australia, and South Korea to facilitate easier returns.

• Please keep your tracking information for your reference.

• You will receive a confirmation email once your return is processed.

Please note:

• Return shipping costs may apply depending on your location and the reason for return.

• We cannot accept returns on used or damaged items.

• For more information, please refer to our return policy.

We hope this helps! If you have any questions, please don't hesitate to contact our customer support team.